Effective Date: April 24, 2025
Last Updated: April 24, 2025

At Devam Healthcare, customer satisfaction is our highest priority. We stand behind the quality of our proprietary Ayurvedic medicines and want to ensure that you are happy with your purchase. This Returns & Refund Policy explains the terms under which returns, exchanges, and refunds are processed.

1. Eligibility for Returns

• Product must be unopened, unused, and in original packaging.
• Return request must be raised within 7 days of delivery.
• Product must be returned with the original invoice.

2. Non-Returnable Items

• Opened or used products.
• Items from special offers or combos (unless faulty).
• Customized Ayurvedic products.
• Free gifts or samples.

3. How to Initiate a Return

1. Contact us at info@devamhealthcare.com or WhatsApp +91 78886 00230.
2. Share order number, reason, and images of the product (if needed).
3. Follow the return instructions provided by our team.

Note: Return shipping is at the customer’s expense unless the error is ours.

4. Refund Process

Once we receive and inspect the return:

• You’ll be notified about approval or rejection.
• Approved refunds will be processed to your original payment method within 7–10 business days.

5. Damaged, Incorrect, or Defective Items

Contact us within 48 hours of delivery. We may request photos or videos as proof. Valid claims will be fully refunded or replaced at no cost to you.

6. Cancellations

Orders can be cancelled before dispatch. Contact us immediately by email or WhatsApp to cancel your order.

7. Return Address

Devam Healthcare
Gagandeep Colony,
Ludhiana City, Ludhiana,
Punjab – 141007, India
📞 +91 78886 00230

8. Contact Us

If you have any questions about this policy, please contact us:
📧 Email: info@devamhealthcare.com
📞 Phone/WhatsApp: +91 78886 00230